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| No Spyware | |
| No Adware | |
| No Virus |
Tutorial, Manuals, Online Help, and Problem reporting
To go to our tutorial section, click here.
For a printable manual in .pdf format, click here.
For our online help system, click here.
To submit a problem report, click here.
General Support Guidelines
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All support issues that do not require a person to be involved are free.
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A support issue that requires the involvement and cost of a person to resolve the issue is not free and an incident can be purchased below.
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If you have a current SyncCare support contract, your support is free, whether it is automated or if an individual is involved.
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If you do not have a SyncCare support contract, we recommend that you purchase the latest version of our software with the support contract included.
SyncCare Support Program
With SyncCare we provide you with the following:
- 12 months of Phone, Email, and Gotomeeting Assistance
- Phone Service is available Monday-Friday, 9am-5pm PST
- Patches and upgrade assistance
- Assistance with synchronization issues and setup
- 50% discount or higher on product upgrades.
- SyncCare starts on the day you purchase it.
Requirements:
- You must be running an eligible version of 123 Synchronizer. Currently, only 123 Sync 2011 is eligible for SyncCare.
- Your system must meet the minimum requirements to be eligible at the time of purchase and required by Support Specialist when troubleshooting issues
- SyncCare is only available for 1 machine/1 user and it is non-transferable.
- SyncCare must be purchased 30 days after the purchase of the product.
- For server licenses, you must provide us with up to 3 individuals that have authorized access to SyncCare support.
Pricing:
123 Sync Configuration Price Purchase 1-User Client $245.00/Year Buy 5-User Server $495.00/Year Buy 10-User Server $950.00/Year Buy 25-User Server $2475.00/Year Buy 50-User Server $4950.00/Year Buy 100-User Server $9900.00/year Buy What our customers say about SyncCare:
"I bought the 10-User Server SyncCare and after 2 months, my sync stopped working. Tom logged in to our system and found out that it was the Exchange setup that had changed and provided us with a solution. Best money spent."
"Thank you Tom for resolving my issues with Outlook. Also, thank you for the additional training you did so that we understood how to best sync my ACT! with my Blackberry through Exchange. SyncCare, although pricey, is a good return for the money. Beats losing sales due to lack of synching..."
"Keeping up with the new smartphones is a real nightmare. I used SyncCare to figure out the best way to keep in touch 24/7 with the world."
Sales, Support and Question Phone Numbers
We provide free email and phone installation support within the first 30 days of your purchase of our products. If you need support after 30 days of your purchase, purchase one of the options below. If you need customized support re. usage of the product, training, custom configuration, we recommend that you purchase support.
Product Activation and Licensing Issues
For licensing information, go to our licensing page.
123Sync.com
provides the following types of support:
| Free 72-Hour Email Support | Use the problem report form and we'll contact you within 3 business days. Your software has a 6-Month Email support included. If your support question requires a remote login to your system, you must purchase a support incident. |
| Installation Support | Free support will be
provided to you for your first installation of the software license.
Any consequent installations of the same license are not eligible to free support, even if the second installation is made within 30 days of purchasing the product. If you require installation support support of ANY kind, click here. Upon purchase, you will be contacted by one of our specialists. Please specify product and support issue on your order. |
| 1/2 Hour Phone/GotoMeeting Support | Here we either talk with
you or go online and share your desktop to provide you support via
gotomeeting.com. Our rates are $95 for 30 minutes. If you desire to purchase,
click
here.
Upon purchase, you will be contacted by one of our specialists. Please specify product and support issue on your order. |
| 1 Hour Phone/GotoMeeting Support |
Here we either talk with
you or go online and share your desktop to provide you support via
gotomeeting.com. Our rates are $175/Hour or per
incident. If you desire to purchase,
click
here.
Upon purchase, you will be contacted by one of our specialists. Please specify product and support issue on your order. |
Support Policies
All automated support is free, including email license activation. Any support that requires the intervention of a person that we have to hire, if for-charge.
Installation Policy
123 Synchronizer will provide free installation support for 1 installation of the software.
Any installation of a license beyond the first install is not eligible to receive free support. You must purchase support.
Transferring a license from one PC to another
In some cases, we allow users to transfer a license from a PC to another. When this occurs, you forfeit ALL free support from 123 Sync and you MUST purchase support if you need help on the new machine.
30 Day Phone Support Policy
123 Synchronizer Inc. provides free support 30 days after the purchase of the product for the original installation. Any other support beyond 30 days falls under the guidelines of the 3 types of support provided above to our customers.