|
123 Synchronizer Inc. abides to the principles that all software delivery should
be done using the Internet in a downloadable form. Purchase Policies
Delivery
All 123 Synchronizer Inc. products are available in electronic,
downloadable form only. No materials are shipped. After the product is
purchased, you receive an e-mail with the license number that fully
enables the product to function indefinitely.
Return Policy
All 123 Synchronizer Inc. products are non-refundable. Before purchasing,
please download the product and evaluate it. Once the product is
activated and used, it is non-refundable.
When you have the
right for a refund
We will refund your money if our software does not perform a listed
function that it supports and we can't fix it within 14 working
days.
When a refund is
rejected
The following are reasons for us to refuse a refund
- Support has not been contacted re. an
issue
- The purchase is past 30 days.
- Refunds will not be provided without
evidence of a support request from you and our failure to
resolve the issue.
- The reason for the refund request is
due to a 3rd party product not working. For example, you can't
get your Blackberry to work with Outlook.
- The reason for the refund request is
due to inherent properties of Outlook and ACT! outside our
control. For example, the neutral date in Outlook is "1/1/4501".
This is nothing we can do to change this date.
- The reason for the refund is "you
don't need it anymore".
- The reason for the refund is "I
decided to change products and I went with your competitor"
How refunds are
processed
Once your refund is approved, we will refund the full amount less
any support/setup calls we have provided. Below is a cost list of
the support calls costs:
- Cost for each Phone Support Call:
$145.00/each
- Cost for time spent resolving the
issues with the installation: $145/hour.
- Cost for time spent duplicating issues: $145/hour.
If you still want to request a refund,
please click here.
Licensing
123 Synchronizer Inc. products are licensed to the user and machine
where it is installed. Each license number is unique and 123Sync.com Inc.
keeps track of all the licenses and each respective customer. Licenses
are non-transferable and tied to the installed machine. Sharing of
a license number is illegal and such practice will be prosecuted in a
court of law.
Upgrade Policy
Unless stated otherwise, all customers receive free upgrades for 30 days after purchasing
product.
Credit Card Policy
123 Synchronizer Inc. processes all credit cards on the day of receipt. All
cards are charged in U.S. dollars.
Money Order and Check Policy
123 Synchronizer Inc. accepts both money orders and checks in U.S. denomination
only. Wire transfers incur an additional $25.00 processing fee.
Privacy Policies
123Sync.com Inc. is the only owner of
the information obtained in this web site. Our
policy is not to sell, share, or rent our user
information.
Online Purchases
All our online purchases are handled by an
outside company. We do not keep any credit card
information from our customer base. Any credit
card issues must be dealt with the eCommerce
provider chosen to process that credit card.
Links and references.
We are not responsible for the privacy policies
of sites that we link with. Please read the
site's privacy policy.
Newsletters
We periodically send out newsletters.
If you have provided us with your email, you will receive the
newsletter. Instructions to unsubscribe are included in the
newsletter.
Trial Downloads
All our products may be downloaded and tried
before you purchase.
Limitation of Liability
To the maximum extent permitted by
applicable law, in no event shall 123Sync.com Inc. be
liable for any special, incidental, indirect, or
consequential damages whatsoever (including,
without limitation, damages for loss of business
profits, business interruption, loss of business
information, or any other pecuniary loss)
arising out of the use of or inability to use
the software products or the failure to provide
support services.
|