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SyncCare Problem Report

Use the SyncCare problem report form to report any issues with our software, whether you are evaluating the software or purchased it.

The more information you provide us, the better. The more details you provide us, the higher the chance of us resolve the problem in a timely manner. Otherwise we'll be exchanging emails until the dawn of forever....

Before you submit the problem report:

  • Please do not ask us questions re. Blackberry to Outlook sync, iPhone to Outlook Sync or any other sync products that are not ours (we get a lot of those questions). Contact the manufacturers of those products for questions. We will reply only to problem reports dealing with the synchronization of Act! data with Outlook using 123 Sync.

  • For licensing issues, click here.

  • Setup Issues: Have you looked at our extensive video tutorials that target setup, configuration, implementation, and sync? Here is the link: http://123sync.com/123-sync-server-video-tutorials.html

  • If you have a version of 123 Sync that is NOT under a current license, you must purchase our latest version of 123 Sync.

  • For licenses not current (more than 1 year old), you must purchase a support from our support section.

First Name  
Last Name
Best Time to Call
Problem Description
123 Sync Build Number .
Your License Number
Operating System

If Other, please specify:

Act! Version Number

(when applicable)
The version number may be obtained from the Help->About Screen

ACT Version Number Act! Build Number
Outlook  or Exchange Version Number(when applicable)
Outlook or Exchange Version Number
Problem Category

If other, please state:

Problem Description
<--Security Code
Type number three seven one here